Naturali 1day UV Moisture has promotion packages NOW!
Enhancing your natural beauty, Naturali color contacts
Free WORLDWIDE shipping on orders $350HKD+!
Free shipping on ALL orders to Hong Kong!
Colored Contacts featured by Emi Suzuki, Tina Tamashiro

Page Section: PDP-safety-shipping

Shipping Options (in HKD)

Hong Kong - HKP Smart Post
Free
China - E-express Service
Free 
Zone code Circulation areas Estimated delivery time
1 Guangdong  1-2 days
2 Shanghai, Jiangsu, Zhejiang, Anhui, Jiangxi, Henan, Hubei, Hunan, Guangxi, Hainan, sichuan, Chongqing, Guizhou, Yunnan 3-5 days
3 Beijing, Tianjin, Hebei, Sanxi, Sandong,Shianxi 4-6 days
4 Inner Mongolia, Ganshu, Qinghai Ningxia 7-10 days
5 Liaoning, Jilin, Heilongjiang, Tibet, Xinjiang 7-10 days
International - E-express Service for majority of cities
ASIA except Hong Kong and China Canada United States EU Zone 1(Austria, Belgium, Czech Republic, Denmark, France, Germany, Netherlands, Poland, United Kingdom) EU Zone 2 (Lithuania, Luxembourg, Portugal, Slovenia)  EU Zone 3 (Estonia, Hungary, Ireland, Italy, Latvia, Spain, Sweden) EU Zone 4 (Croatia, Finland) EU Zone 5 (Greece) Rest of Europe Oceania Latin America Others
E-Express 40 60 40 50 97.5 97.5 97.5 102.4
Hong Kong Speed Post 120 210 195 NA 220 200 200 200
RPX E parcel 84 89 95 138 150

About Delivery

Q. How can I choose the delivery method?
A. For your best convenience, we are using the following services for the delivery to different destinations:

Regions

Services

Hong Kong

Hong Kong post

China

E-Express by China post

EU Countries

RPX e parcel (postal clearance)

Others

Hong Kong post EMS services

Q. How are the shipping fees calculated?
A. All the shipping fees will be calculated according to the rate table of the above stated services.
Q. What does the special handling fee mean for the shipments to China?
A. According to the Chinese regulation, all the parcels with the value above 800 RMB should be considered as the commercial parcels. The commercial parcels have to go through the commercial clearance which will require longer time to check and more complicated procedures and thereby generating higher custom duty. Please kindly note that it is the consignee’s responsibility to clear all the custom and we are not allowed to change the value of each parcel or mis-invoicing according to the Chinese law.
To help our customers avoid being regarded as the commercial parcel, we are now offering the special service to split and separate the parcels into smaller ones to make sure the value per parcel is under 800 RMB. The relevant service fee, which will be calculated accurately based on the warehousing fee and the extra shipping fee, shall be borne by the recipients.
If the parcel is randomly selected by the custom to check, it will take more time for the custom clearance. For more details of the custom clearance, please kindly refer to the Chinese Custom website.
Q. How to change the delivery address when I input a wrong address by mistake?
A. the recipients will be charged for making any adjustments to the address. Please make sure that the delivery address is correctly input before you place your order.
Q. How long does it take to receive the item? (Please refer to the table)
A. You/Customers can check the delivery duration from your country or city according to our Table of delivery time

Regions

Shipping Time

Custom clearance Time

Total Time

Hong Kong

2~4 working days

-

2~4 working days

China

3~5 working days

3~5 working days

6~10 working days

US, Canada, Australia

4~5 working days

3~5 working days

7~10 working days

EU Countries

4~5 working days

3~5 working days

7~10 working days

Please note that the above table is general estimation and customs clearance can take longer in some cases.

Q. Do you provide the service to help follow up on my delivery status?
A. If the parcels are not delivered within the estimated time needed, please go to the tracking site and contact your local carrier for the latest information. If you have not received your parcel or any notice from the local carrier or post office after 14 days, please contact us at info@naturali.asia with both your order and tracking number.
Please kindly understand thatt sometimes will take 5~7 working days for us to get the information for you. If you require faster response, please contact the local carrier or the post office directly.
Q. How can I get the tracking number?
A.A delivery confirmation email with a tracking number will be sent to you within 2~3 working days after your order . If you meet any problems to find the tracking number, please contact us at info@naturali.asia
If you do not receive an email within 3 working days from the day you placed an order, please kindly contact us at info@naturali.asia