A. According to the Chinese regulation, all the parcels with the value above 800 RMB should be considered as the commercial parcels. The commercial parcels have to go through the commercial clearance which will require longer time to check and more complicated procedures and thereby generating higher custom duty. Please kindly note that it is the consignee’s responsibility to clear all the custom and we are not allowed to change the value of each parcel or mis-invoicing according to the Chinese law.
To help our customers avoid being regarded as the commercial parcel, we are now offering the special service to split and separate the parcels into smaller ones to make sure the value per parcel is under 800 RMB. The relevant service fee, which will be calculated accurately based on the warehousing fee and the extra shipping fee, shall be borne by the recipients.
If the parcel is randomly selected by the custom to check, it will take more time for the custom clearance. For more details of the custom clearance, please kindly refer to the Chinese Custom website.
A. You/Customers can check the delivery duration from your country or city according to our Table of delivery time
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Regions
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Shipping Time
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Custom clearance Time
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Total Time
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Hong Kong
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2~4 working days
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-
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2~4 working days
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|
China
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3~5 working days
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3~5 working days
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6~10 working days
|
|
US, Canada, Australia
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4~5 working days
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3~5 working days
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7~10 working days
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|
EU Countries
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4~5 working days
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3~5 working days
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7~10 working days
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Please note that the above table is general estimation and customs clearance can take longer in some cases.
A.A delivery confirmation email with a tracking number will be sent to you within 2~3 working days after your order . If you meet any problems to find the tracking number, please contact us at info@naturali.asia
If you do not receive an email within 3 working days from the day you placed an order, please kindly contact us at info@naturali.asia
